Effective date: 19/11/2025

This Privacy Policy explains how NooriBite (“we,” “us,” or “our”) collects, uses, and protects your personal data when you visit our website or use our services. NooriBite operates under NooriBite LLP OC457762.

We are committed to respecting your privacy and protecting any personal information you share with us. By using our website and services, you agree to the practices described in this statement.

At NooriBite, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, or communicate with us. By using this website, you agree to the terms described below.

1. Who We Are

NooriBite is a ready-meal and wellness-focused catering business based in London, UK. We act as the Data Controller for the information you provide to us.

If you have questions, you can contact us at:

📧 support@nooribite.com

2. What Information We Collect

a. Information You Provide

• Name
• Email address
• Phone number
• Billing and delivery address
• Payment information (processed securely by our payment partners; we do not store card details)
• Allergies and dietary preferences (optional)
• Messages or enquiries sent through our contact forms or email

b. Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Pages viewed
• Time spent on the site
• Cookies and tracking data (see Cookie Policy)

c. Information From Third Parties

If you place orders via partner platforms (e.g., GoPrep), we may receive:

• Order details
• Delivery information
• Contact information

3. How We Use Your Information

We use your data to:

• Process and deliver your orders
• Handle payments and receipts
• Provide customer support
• Send updates about your purchases
• Improve our website and user experience
• Send newsletters or marketing emails (only if you consent)
• Comply with legal obligations (e.g., food safety, tax records)

We do not sell your data to anyone.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Contract — to process and deliver your orders
• Consent — for newsletters, marketing, or collecting dietary information
• Legitimate interests — improving our services and website
• Legal obligation — record-keeping and compliance

You may withdraw consent at any time.

5. Sharing Your Information

We only share your data with trusted third parties where necessary:

• Payment processors (e.g., Stripe, GoCardless, PayPal)
• Delivery partners
• Website hosting and IT providers
• Marketing platforms (only if you subscribed)

These partners follow strict privacy and security standards.

We do not share your data with advertisers or unrelated businesses.

6. Data Retention

We keep your personal data only for as long as necessary:

• Order records: up to 7 years (legal requirement)
• Account information: until you request deletion
• Marketing consent: until you unsubscribe

When data is no longer needed, we delete it securely.

7. Your Rights (UK GDPR)

You have the right to:

• Access your data
• Correct inaccurate information
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to marketing
• Withdraw consent
• Request data portability

To exercise any rights, email support@nooribite.com.

8. Data Security

We take your privacy seriously and use secure servers, SSL encryption, firewalls, malware protection, and limited access for authorised personnel only.

However, no online system is 100% secure, so we cannot guarantee absolute protection.

9. Cookies

We use cookies to improve your browsing experience. For full details, please see our Cookie Policy.

10. Children’s Privacy

We do not knowingly collect data from individuals under 16. If we discover such data, we will delete it.

11. External Links

Our website may include links to third-party websites. We are not responsible for their content or privacy practices.

12. Changes to This Policy

We may update this Privacy Policy occasionally. The “Last Updated” date will reflect the most recent version.

13. Contact Us

If you have any questions, concerns, or data requests, please contact:

📧 support@nooribite.com